We would have a ticket almost every other day for simple things like print spoolers. With VSA, we have a script or process to reset the spooler. I cannot tell you how many hours we’ve saved on small simple tasks. Now, we can focus our attention on bigger, more critical issues. Kyle Tennyson Director of Technology, Spectrum Data Networks
Easily access Kaseya VSA’s Live Connect feature from your BMS or Vorex service desk solution with one click of a button. Technicians can efficiently troubleshoot issues and resolve service tickets by remotely accessing the endpoint. Shorten your Mean Time to Resolution (MTTR) with Kaseya VSA. Sep 06, 2011.
Remote Control
Harness the power of Live Connect and never have to interrupt your users when connecting
Kaseya VSA was built to solve the problems that mean the most to you – delivering better service and improving your team’s efficiency. Explore Kaseya’s feature-rich platform and we’re sure you’ll find the solutions you’re looking for.
Patch & Vulnerability Management
Unify software management for Windows, Mac, & 3rd Party applications
Audit & Inventory
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Discover and track every system and software detail – no matter where the machine is located
Network Monitoring
Alert and instantly auto-remediate changes in your environment
Anti-Virus & Anti-Malware
Configure and deploy AV/AM across your entire network
See for yourself why thousands of IT departments and Managed Service Providers (MSPs) trust Kaseya to help them deliver higher service quality and achieve greater IT efficiency.
Automation
Drive scale and consistency through policy-based automation
Unified Backup
Deploy the world’s best DRaaS and BCDR services in an integrated appliance-based platform
Compliance Manager
Perform assessment, risk analysis, network scanning and generate GDPR approved documentation.
Office 365 Backup
Comprehensive protection, automatic backup, restore and reporting.
Deploy Agents
The page creates and distributes an agent install package to multiple machines.
Note: See System Requirements for a list of operating systems agents can be installed on.
Note: See the PDF quick start guide, Agent Configuration and Deployment. This and other resources are listed in the first topic of online help.
Note: An agent is automatically installed on the Kserver. You can click the check-in icon for this agent to initiate a Live Connect session with the Kserver.
Machine IDs vs. Agents
When discussing agents it is helpful to distinguish between the machine ID / group ID / organization ID and the agent. The machine ID / group ID / organization ID is the account name for a managed machine in the VSA database. The agent is the client software installed on the managed machine. A one-to-one relationship exists between the agent on a managed machine and its account name on the VSA. Tasks assigned to a machine ID by VSA users direct the agent's actions on the managed machine.
Machine ID Templates
Machine ID template is a machine ID record without an agent. Since an agent never checks into a machine ID template account, it is not counted against your total license count. You can create as many machine ID templates as you want without additional cost. When an agent install package is created, the package's settings are typically copied from a selected machine ID template. Machine ID templates are usually created and configured for certain types of machine. Machine type examples include desktops, Autocad, QuickBooks, small business servers, Exchange servers, SQL Servers, etc. A corresponding install package can be created based on each machine ID template you define.
Install Filenames
Install Kaseya On Mac
The full filename for a Windows agent install package is
KcsSetup.exe . The full filename for a Macintosh agent install package is KcsSetup.app . KcsSetup.app is downloaded as a KcsSetup.zip which contains KcsSetup.app inside a folder titled Agent . Click the KcsSetup.zip file to expand it, click the Agent folder, then click the KcsSetup.app file to execute it.
Using the Wizard
The install package is created using a wizard. The wizard copies agent settings from an existing machine ID or machine ID template and generates an install package called
KcsSetup. All settings and pending agent procedures from the machine ID you copy from—except the machine ID, group ID, and organization ID—are applied to every new machine ID created with the package.
Including Credentials in Agent Install Packages
If necessary, an agent install package can be created that includes an administrator credential to access a customer network. Credentials are only necessary if users are installing packages on machines and do not have administrator access to their network. The administrator credential is encrypted, never available in clear text form, and bound to the install package.
Editing Existing Install Packages
Typically an existing install package is edited just before re-distribution. The most common changes made to an install package are:
Once edited, the install package can be re-created and distributed to the specific customer and location it is intended for.
Distribution Methods
Once created, you can use the following methods to distribute an agent install package:
Download Kaseya Agent For Mac Catalina
Procedure
Default User Install Packages
Each user can specify their own default install package by selecting the radio button to the left of the package name. Users can download their own default agent immediately by selecting the link on the page.
Unique ID Number
You can tell users which install package to download by referencing the install package's unique ID number. Example:
http://<VSA_Address>/dl.asp?id=123 . The default install package is displayed with its unique ID number in the header of the page.
Assigning New Machine IDs to Machine Group by IP Address
Maintaining multiple agent install packages in Agent > Deploy Agents, one for each organization, can be time consuming. Instead some server providers use a single agent package for the
unnamed organization and perform all installs using this package. System > Naming Policy can reassign new agents to the correct organization.group ID automatically—the first time the agents check in—based on each managed machine’s IP or connection gateway. Agent > Copy Settings may be used afterwards, to manually copy specific kinds of agent settings by machine ID template to the type of machine revealed by the initial audit.
Automatic Account Creation
You must have automatic account creation enabled using System > Check-in Policy to automatically create a machine ID account when a package is installed.
Operating System Selection
Agent packages can be created to install agents on machines running either Windows, Macintosh, or Linux operating systems, or to automatically choose the type of operating system of the downloading computer.
Create Package
Click to start a wizard where you can specify all configuration parameters for the install package. The wizard is a 7 step process.
Install Issues and Failures
See Install Issues and Failures if an agent fails to install.
Editing the Default Install Package
The
Default Install Download lame encoder for mac. package sets the default values displayed when you create a new package. Normally the Default Install package cannot be modified. The button is disabled. To enable the button for the Default Install package, do the following as a master role user:
The button will be enabled when you edit the
Default Install package.
Note: If you delete the
Default Install package, it is re-created immediately.
Click to download default Agent
Click this link to download the current VSA user's default package directly from this page.
Users can download agents from
Paste this hyperlink into an email message. The unique ID number ensures that when the link is clicked in the email message, the default install package is selected and downloaded. Set a different install package as the default to display the link for that install package.
Manage packages from all administrator
Check to display all packages created by all VSA users. Once a hidden package is displayed, you can use the package, make the package public or take ownership. This option only displays for master role users.
Kaseya Mac Agent
Set Default
Specify your own default install package by selecting the radio button to the left of the package name in the Set Default column.
Delete Icon
Click the delete icon to remove a package from the paging area. If you created the package, then this also deletes the package from the system and removes it for all VSA users.
Edit Icon
Click the edit icon next to a package to change parameters for that package using the wizard.
Package Name
Lists the name of the package.
Public Package
Public package rows display with a brown background. Download r packages for mac. Private package rows display with a gray background.
Share
Click to share a private package with other users, user roles or to make the package public.
List on dl.asp
Click the link in the column header to display the web page machine users see when they install an agent on their machine. Check a box in this column to include its package in the list of available download packages on the page.
Description
Displays the description of the package.
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